Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. This is not an insurance policy. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Doors Open: 5:00pm Do I need any special hardware or software for print at home tickets? Sell tickets directly from your Ticketek Account. Still waiting for my refund 6 months. A copy of a notice from the examination body, school, college, university confirming the change of date. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Easy as. IfYoudid not make reasonable alternative arrangements to Attend theBooking. I replied and asked for a direct line or email address to speak to management/no reply since. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. They will do anything to hide from you. Fuck that, what a joke of an optional extra. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. are the business owner or registered Director, or a member of. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Proof that the passport has been reported to and cancelled by your Government Agency. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Are Refundable tickets offered on Gift Voucher sales? Press J to jump to the feed. There is no phone number, only an email which does not get answered. failed the examination previously and had to re-sit. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Safe, Fast and Verified Fire A report from the fire service and/or police. :(, tails, they sent an email saying they has processed the refund. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Create an account to follow your favorite communities and start taking part in conversations. If you've forgotten your account details, never fear we also . Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Travel insurance and COVID-19: what you need to know. Can I purchase multiple orders in one transaction? For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Many of us haven't booked on line since COVID started, The site is worse than I remember. Fire A report from the fire service and/or police. No reply emails or any form of communication. Buy guaranteed tickets for sold out events at a fair price. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). means the unforeseen change of the date of an examination that. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Budjerah: 6:00 6:30pm A more suspicious person would say that they know this as it seems they have done it to others on the product review website. We also ensure all reviews are published without moderation. I just resold a ticketek ticket on Tixel. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Just upload its fucking DEATH CERTIFICATE. I would and do prefer not to use their services. Confirmation that the document cannot be replaced in time for the Booking. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Attendance at business meetings and business travel. A copy of the notice of failure or disruption of the public transport. So sorry. is cancelled or postponed by the provider. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I recognise the terms of service were available, but nobody reads those. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. We may consider other Emergency Circumstances at our discretion. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Pleased to meet you, won't you guess my name? They are the shittest service in Australia. Attendance at business meetings and business travel. Ticketek wastes YOUR TIME like it doesn't matter. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication I paid the additional cost in checkout for refundable tickets. Are Refundable tickets available through Ticketek Marketplace? Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? The call centre shut the phone to the customer's face.. etc. Sell tickets directly from your Ticketek Account. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. A copy of the letter requiring Jury Service. (This can normally be obtained from the transport companys website). No contact, no reply, nothing.You have stolen money from thousands of people who need it. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. (This can normally be obtained from the transport companys website). You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Sick relative? Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Ticketek takes the issue of scalping seriously. Hopeless website. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Any translation of this document from English is for assistance and information only. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. I've purchased a ticket and my event is tonight! Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. On-top of that you cant call anyone to purchase ticketsTerrible. Where You are the business owner or registered Director, or a member of Your family is. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Please also read the General Conditions of Refund. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Would I ever get the tickets! The only reason people buy tickets from Ticketek is they have no other choice. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Any temporary relocation for work must be for a period of at least 3 months. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. They gave me specific number to call to move tickets. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Safe, Fast and Verified I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. means an unforeseen circumstance completely outside. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I received an error message after purchasing tickets. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Why is this company even allowed to operate?????? There is no customer service centre you can call, just an automated voice call telling you to email. Change My Location I have now been trying for a refund for 6 months. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. We may consider other Emergency Circumstances at our discretion. Requesting a Refund. It's criminal and needs serious investigation. Their customer service to follow up and right the problems is poor. If there is a financial failure of any Transport provider. Download the Ticketek App & add your ticket to your wallet now. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Where You have not been physically examined by aDoctor prior to the date of the Booking. Are there any age restrictions enforced on my event? Three years after buying multiple tickets for a cancelled concert I still havent received a refund. No way to recover tickets. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. The phone message also contradicts itself. A copy of the letter requiring Jury Service. I was certainly given the runaround by others who I had dealt with. to then often have to go to their desk at the venue to follow up the issues. This meant that I had to sit & concert was standing room only. Like. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. We/Us/Our We are the Booking agent with whom You made the Booking. (Receipt required for Doctors note refund up to 50 or equivalent). Seven tries before I finally got my second choice of seats. I am trying to buy tickets but it says unable to lock the ticket. Therefore, it's impossible to speak to an actual person. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Was given tickets for Ed Sheeran concert as a gift. Instead I was sent the PDF email after the show. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Voluntary relocation or where you are changing employer for a new role. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. But the thing is, they didn't. Are Refundable tickets available through Ticketek Marketplace? The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Privacy (data erasure request) I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Share. I got tickets to a concert from ticketek that got cancelled of covid. I will NEVER buy tickets from this company again! I sent a message via the website and got the pdfs a day or so later. NEVER NEVER again. This is such scummy conduct. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . What the hell is that? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. They ended up rejecting my application for a refund and closing it down entirely. Safe, Fast and Verified Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ticketek routinely mismanages ticket processing which should be simple. They haven't responded to my emails! I haven't received my order confirmation email. Ltd. All Rights Reserved. Our integration means you can list tickets for resale directly from your Ticketek account. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Worst website and app I have ever used!!! I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. What should I do? They agreed I shoudl get a refund, then asked for my account details for the refund. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Automatic Refunds Appalling service. Safe, Fast and Verified Can never get a refund on tickets and/or speak to someone within Ticketek. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Adverse weather with no Government Agency warnings not to travel. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. To read more about Covid-19 please visit our dedicated page here. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Why is your site permanently unavailable. Almost 90 days and still waiting for my refund back. If could give a minus 10 score I would. Please comply with any stated ticket limit for this event. An incident number or report from the Police or relevant traffic authority. Refunds & Exchanges Follow New articles New articles and comments. Simply do not try to contact them in any way shape or form.Worst customer service. means the unforeseen change of the date of an examination that. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Companies can ask for reviews via automatic invitations. Where you cannot provide evidence that the person affected is within the. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. What will a Marketplace ticket look like? You may also wish to resell your tickets if you cannot use them. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Basically, because they're the only game in town, and they can do whatever they fucking like. How insensitive is that. They need a better system and more staff it seems. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Why are there multiple listings for the same event at different prices? If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. In event of a Refund Application the English language version shall be the basis of settlement. What is the Ticketek Marketplace Terms and Conditions for? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. More Info. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. How did this happen? Send them an inquiry many times and they are not answering! A police report or crime number to confirm the theft(Self-declaration not accepted). It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. As it got closer to Christmas I started to worry, as they were to be presents. If they mean no-shows, then so be it. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Why does Ticketek Marketplace charge fees? A copy of the travel warning from the Government Agency. Make a report to ACCC. No way to recover tickets. Attend participate in, take part in, use, or be present at. Where You have not been physically examined by a Doctor prior to the date of the Booking. If there is a financial failure of any Transport provider. A copy of the travel warning from the Government Agency. Frontier Touring, Special Guests: Maisie Peters and Budjerah.

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