Speaker Location(s) Interior / Exterior. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. VIN #*****************. Took a good 2 hours drive and they are still dead. Listed 15 hours ago in Camp Verde, AZ. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. We are so very happy with the coach we purchased! can discuss the resolution. Fill out this quote form and we'll get back with you as soon as possible. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Rates and amount financed are determined by credit history. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Can hitch up to 8,000 lbs. At this time Im satisfied that they Thor Motor Coach has reached out. They said they would me someone to service the vehicle. My front radio has two fuses. We have a 2017 Thor motor home with a radio installed backup camera. I am not in a place where I can plug in and charge the house batteries. The claim is currently under review, you should hear back from your rep by the end of this week. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. 2 slide outs. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. I was given a few numbers of service centers and I had to contact them. No. 01/03/2023. We bought it new in 2018. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. 33 complaints closed in the last 12 months. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Want to make us an offer on the {product}? Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Well guide you through the process. We have spent more than three years trying to get these issues resolved. {priceLabel}: Thor Motor Coach does not have control over the ************ centers. Your Thor rep will be reaching out to you to gather more information on the concern. See us for more details. Nobody will build them better. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Mine is under our bed but doesnt have one. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. The only two fuse I found for radio was one in the Ford block marked radio, which was good. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. After all the warranty work, we had to winterize the coach for the 2019 season. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! My Thor dash radio is also powered by the house battery. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Would be a great hunting rig! This is an independent, unofficial site. You are using an out of date browser. We have taken the coach all over ***** and **** trying to get the issues resolved. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). 1. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. They need to honor their warranty now! THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. There's a fuse on the back of the radio. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Please select a year to search for available owners manuals. There's a reason why so many choose Thor Motor Coach. Know someone who might be interested in this RV? 2017 Thor Challenger XE Rear and side cameras and radio not working. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. As the smallest motorhome option, camper vans are welcome virtually everywhere. Payments are with approved credit. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. We purchased a 2020 ************ model **** on September 4, 2019. This coach is over 6 years old. ********* in **** had the coach for six weeks only to decide in the end not to do the job. Did you recently have your batteries drain on you? State: Arkansas. Built-In Skylight. This is an independent, unofficial site. They found mold under the floor covering. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Login to the Owner's Resource Portal to view manuals for older model years. The other is a inline fuse, wired off the use,store relay battery lug. We reached out to Thor and la mesa and they say its our problem. Not sure where the in line fuse is located any help locating would be appreciated. Please see us for a complete list of features and available options! We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Leaves one to wonder if it was ****'s plan all along to run out the clock. Also if your GFI isnt easy to locate, you may have one on the inverter itself. These issues are ongoing, not new. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Contact Sales. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Speakers. Pantry. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. BBB is here to help. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Class Cs with the beloved luxuries of Mercedes-Benz. Stock #46257. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? I admit, we were naive in thinking that the labor charges could be so little for such a job. . Your luxury Mercedes Sprinter motorhomes. Rates and amount financed are determined by credit history. I have hundreds of emails relating to our continued attempts to get these issues resolved. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. More than 50 pictures were sent to Thor. As stated previously, we are well aware that the coach is now off warranty. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. We make the transition smoother with this free Owners Guide. What's The Best Cordless Vacuum For RVers? I can only speak to the radio wiring in my coach. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Thor motor coach four winds 24 f e350 chassis. Do you need a one-stop shop for all things RV-related? The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. This is truly a manufacturer defect. we do not have any videos here. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Need advise, had a shop replace house battery and repair inverter. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Front radio not working. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Attached 75 watt solar panel. I guess that is the million-dollar question. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Again, the deal fell through . And we are akready receivng customer no assistance. One is in the coach fuse panel and is marked. Model: Hurricane 29M. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. . I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. We have contacted the customer to investigate the root cause of the concern. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. We have spent more than three years dealing with these issues. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. See dealer for details. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. THOR AXXERA RADIO.not working??? Have you tried pushing in the "very little" reset button top left? They have it completely gutted to repair it. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. ", VIN # ****************. Provide us with some basic info and well appraise your RV. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. This is NOT a new claim. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Which we received no assistance. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? We have spent countless dollars and hours as well as travel time in dealing with this. Need advise, had a shop replace house battery and repair inverter. **** had no issues resolving many of the other problems with our coach. Hello all, new to the forum and a first time RV owner. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. This allows the radio to run with the ignition key off. How can **** choose to refuse to fix this chronic and widespread issue? Not a fuse, not a wire. 2022 Thor Motor Coach Challenger RVs for Sale Near You. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We had one of our **************** Representatives reach out, the below follow up was provided. There authorized service center is telling me not to get roof patch but replaced. He moved to a new position. 3. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Multiple calls, travel, estimates, no results. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. The issue is not closed nor has resolution been found. The same way they want they money on time, Included my vin number thor vegas **** 2022. Save your favorite RVs as you browse. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Ill keep taking all suggestions and look a while longer. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Thanks for the replies. Ill keep taking all suggestions and look a while longer. $5,000. +26. Both radios are powered from a 15 amp fuse located in the power center under the bed. See details. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring.

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