I love JACQUEMUS! We also ensure all reviews are published without moderation. United States. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We offer free 2 day shipping on all US orders. Received the order but the box looks like its thrown somewhere. please contact customer service within 60 days of purchase. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. I truly think this is human error and it will get better. I love your collections every year. Pretty things in your Shop Jacquemus is great!!! I received mine within 2 days of ordering and I live in Canada! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Much better of you used dhl not ups. The packaging, payment, etc. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Anyone can write a Trustpilot review. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! All rights reserved. Users can call our helpline number to resolve their crypto related ptoblems quickly. Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. In addition, the fact of sending us a little booklet I find it super cool. The refund was almost instant, but I originally placed via paypal. A member of our support staff will respond as soon as possible. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Contact them on WhatsApp, they always answer. Position: Remote Customer Support. The bag is okay but a bit dusty and dirty. Love you. I loved the bag, it's great, and super fast delivery, thank you. Product well represented in PDP (would be nice to get a closer shot of the material). I cannot track my order and furthermore they delay it more than it should alwayss. I love jacquemus and its style and the quality is on top! Outstanding Customer Service! Here are 8 tips for writing great reviews. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. If you are not getting responses or your item hasnt shipped after a long period of time, call them. Its just that they grew so fast and I think they were taken aback from all the success. 6 more replies. ;). Those fees can only be paid in cash. Beautiful experience! Ps, thanks for cute stickers which I get with my shipment. I love your collections every year. We use dedicated people and clever technology to safeguard our platform. This is unacceptable. But except that, everything was very good. Companies can ask for reviews via automatic invitations. Pretty things in your Shop Jacquemus is great!!! Thank you note, stickers, and the dust bag were a welcome surprise! I do not recommend ordering anything from their site, idk what happened but it is a mess. . Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Do you need help? I am very happy with my purchase! Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Also the condition of the leather was really bad. I love your website design, I love your brand. For more information, please refer to our customer care page. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. All rights reserved. Here are 8 tips for writing great reviews. At the age of 19, in 2009, he started his own brand after his mother's death and named it . You dont have to buy many Designer things to know that luxury products are sent in box. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. Will definitely order again! Select a Default Payment Method. Everything was amazing. Product shipped out in a timely manner and arrived well packaged. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. Users can call our helpline number to resolve their crypto related ptoblems quickly. You can also place your order with our team on the phone. Outstanding Customer Service! The quality of Le Grand Bambino bag is amazing. . It was left on my porch in the pouring rain for two days. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. When it was delivered I wasnt home. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. We will get back to you within 24 hours. I loved the bag, it's great, and super fast delivery, thank you. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Beautiful design.Thank you so much for adding beauty in our lives and this world. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Read about their experiences and share your own! The order arrived on time and every item came very well packed. Read about their experiences and share your own! It goes against our guidelines to offer incentives for reviews. After ordering I received a confirmation email and the site states there would be delays. And of course, the items were beautiful when they arrived. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. Also, Simon is on holiday. I already wrote email to customer care center but hadnt receive reply yet. 2023 Trustpilot, Inc. All rights reserved. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. I was very disappointed with my purchase. With my coupon I ordered jeans and they were send in two days, received three days later. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. Received the order but the box looks like its thrown somewhere. Our native-speaking Customer Care team is available 24/7 to support you. It goes against our guidelines to offer incentives for reviews. From the package to the product. Coinbase customer support number is online now. Fast delivery, very nicely packed.Amazing product. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Fabulous Quality and Design! The quality of Le Grand Bambino bag is amazing. The website is very userfriendly, I found everything great. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I love that it was delivered to me super fast! I started emailing customer service, messaged the customer service Instagram, nothing. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Our native-speaking Customer Care team is available 24/7 to support you. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Beautiful experience! Full-time - Part-time - Temporary -Contract. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. It was left on my porch in the pouring rain for two days. Thank you very much.I especially loved the packaging- as always :). I ordered the wrong size and had to return the item. Jacquemus Sizing is great, the quality is superb and I will certainly reorder from the website. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. The pants were the perfect color, fit well and well made! We use dedicated people and clever technology to safeguard our platform. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. My experience was amazing! Call Us. Verification can help ensure real people write reviews about real companies. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Fabulous Quality and Design! and our My order arrived in no time and im super happy! My order arrived in no time and im super happy! . You can also place your order with our team on the phone. The delivery was made very quickly and arrived in very good condition. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. So thank you Jacquemus!!! All previous emails sent to you from my private email prior to involving PayPal were ignored. The order arrived on time and every item came very well packed. What should i do. English. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. Press question mark to learn the rest of the keyboard shortcuts. 2023 Trustpilot, Inc. All rights reserved. For questions, discussions, and news about handbags and the fabulous designers who make them. Sign out of Your Account on the Amazon Website. . Entry level. Use Switch Accounts. There wasnt add a box for the purse. I'm just a little bit disappointed with the site of the company. I ordered the Grand Bambino bag. The bag is okay but a bit dusty and dirty. My experience was amazing! Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. 2023 Trustpilot A/S. Also the shipping although very fast had a high price. I loved the bag, it's great, and super fast delivery, thank you. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Incredible quality, lots of compliments. Kendall's Edit; . The packaging, payment, etc. So thank you Jacquemus!!! It was it left to sit in the pouring rain. . Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. FWRD Customer Service. 1-888-550-9675. This is unacceptable. Quality is great! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. and the service is great and shipping is fast! Training: 11 weeks, Monday-Friday. Does polene has a us number (really asking :) I know they are more low cost that him but still)? I cannot track my order and furthermore they delay it more than it should alwayss. JavaScript seems to be disabled in your browser. From the package to the product. The company was founded in 20019 by Simon Porte Jacquemus. Beautiful experience! Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. All previous emails sent to you from my private email prior to involving PayPal were ignored. And then I received my scarf .. wonderful. or fill in the form below. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. Will definitely order again! We also ensure all reviews are published without moderation. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. The delivery was made very quickly and arrived in very good condition. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) The return process was perfect and easy! Received the order but the box looks like its thrown somewhere. Companies can ask for reviews via automatic invitations. Privacy Policy Date of experience: January 24, 2023. I ended up ordering from FarFetch and the bag will arrive Tuesday. Love the quality & style of the hat & quick delivery! The website is very userfriendly, I found everything great. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! The bag is okay but a bit dusty and dirty. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. Available 24/7. My order arrived in no time and im super happy! They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Shift schedule availability from 8am -6pm in your local time zone. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Thank you! - Reliable internet access for 4-hour periods of time. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. My experience was amazing! In addition, the fact of sending us a little booklet I find it super cool. Job Description. I love my bag! and the service is great and shipping is fast! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Very helpful customer service. I cannot track my order and furthermore they delay it more than it should alwayss. We also ensure all reviews are published without moderation. Buy collage-effect dresses and separates online now at NET-A-PORTER. Two days later I received my tracking and got my packages. Companies can ask for reviews via automatic invitations. You must have JavaScript enabled in your browser to utilize the functionality of this website. Shop with us and discover why Mytheresa is your final destination for online shopping for women. I ordered the Grand Bambino bag. I love my bag! Incredible quality, lots of compliments. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Everything was amazing. Quality is great! Love the quality & style of the hat & quick delivery! The ordering was easy and the quickness of the shipping was amazing. I loved the bag, it's great, and super fast delivery, thank you. It goes against our guidelines to offer incentives for reviews. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. Shop the best in modern womenswear with the most recent collection from Jacquemus. What we offer: + Competitive hourly rate of $16/hour.

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