AEP is more than just an energy company. Welcome to a new day at American Electric Power. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. 3040 Continental Dr. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Commission approval is required for disconnection to medical emergency customers. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. 3040 Continental Dr. Commission approval is required for disconnection to medical emergency customers. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. Prohibited when heat advisory from the National Weather Service is in effect. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). All residential customers can have power restored with a down payment. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. The Basics of Temporary Installations. Or look for your next career move. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Delay disconnection for 20 days if the action would adversely affect the health of a household member. This online function is currently only available to residential customers. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. No disconnect if customer is on a payment plan. No disconnect if customer agrees and adheres to payment plan. Prohibited from disconnect if customer agrees and adheres to payment plan. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Utilities are required to offer payment plans to customers in danger of disconnection. Our simple transfer service makes it easier. Disconnect prohibited if customer agrees to a payment plan. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Prohibits the disconnection of household in extreme heat conditions, 95 and above. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. When you opt in, we automatically fill in your ID from then on. Multifamily, new construction, and commercial systems are not eligible. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. You're in the right place. Generally, these rules mainly apply where the weather gets very cold and may come with restrictions on who can and cannot be disconnected. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. No disconnection if a customer enters into a deferred payment plan. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Request a letter Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . (As of 09/2008 no utility has an approved winter disconnection plan on file.) A customer who agrees to a levelized billing plan will not be disconnected after April 1st. Customer may request an extension. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. No disconnection if a customer enters into a deferred payment plan. 30 day disconnect delay with medical certificate, may be renewed 2 times. Is Appalachian Power the same as American Electric Power? Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. Disconnections are prohibited if customer agrees and adheres to payment plan. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Liberty Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. American Electric Power or AEP is an electric utility that serves power customers in 11 states. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Lists several financial assistance options, including: Deferred Payment Agreements, HEAP, Budget Billing, Discounts, Good Neighbor Fund, and Third Party Notification. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. The phone number of your REP is located on your electric bill. Certification forms must be completed for each case of disconnection or reconnection. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Renewals not needed if physician certifies that condition is permanent. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Utilities need written approval to shut off services where all household residents are 65 years or older. The disconnection date must be 10 days from the date the notice is issued unless a shorter time is authorized by the commission. NOTE: These policies may not apply to all utilities in your state. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Disconnect ban if health of household member would be adversely affected, need medical certificate. Disconnects will resume for residential customers in Virginia on January 11, 2022. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. AEP's advocacy helps 26 school districts receive federal funding to purchase 170 new battery-electric buses. Utilities are required to offer a payment plan. If you have forgotten your security code, please call 888.710.4237. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Certification of licensed doctor or health practitioner is required. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. Consumer line: 303-894-2070 (Denver) or 800-456-0858. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. AEP is a utility company that provides electricity and natural gas to customers in the United States. We use cookies to ensure that we give you the best experience on our website. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. The waiver is valid for 30 days and . Ban for special circumstances such as extreme weather or life-threatening situation. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Disconnection is prohibited if customers agrees and adheres to payment plan. Consumer line: 317-232-2712 or 800-851-4268. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. 32 F and below. No disconnect if customer agrees and adheres to payment plan. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. No disconnect if customers enters into a deferred payment plan. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. What is the pharmacokinetics of amoxicillin? Consumer line: 502-564-3940 or 800-772-4636. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Total ban when <32. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Traditionally, utilities send a metering service person to connect or disconnect the meter. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. If you or someone you know needs assistance, we can help. All Rights Reserved. If you continue to use this site we will assume that you are happy with it. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . No termination if National Weather Service issues a heat advisory or excessive heat warning. We hope youll browse the pages and dig deeper on topics that pique your interest. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Also, cannot shut off a service that the resident needs to run. Consumer line: 800-392-8050 (toll free) or 334-242-5211. No disconnect for elderly or disabled when temperature is >95, or medical emergency. No disconnect for seriously ill, disabled. AEP Texas Central Delivery Charges include all recurring charges from AEP Texas Central passed . (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. Customer is expected to enter into a payment plan. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. With an AMI Customer must negotiate a payment plan before disconnect date. Running on . To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Allows customers to extend payment of pre-existing arrears beyond 12 months. Turn off electricity at your address and close your account. Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. If the elderly household is low-income and includes a minor, the protection against termination will apply. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. "If a customer is eligible for the. Terminations are suspended for 55 days when people apply for federal energy assistance. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Billing and Financial Hardship We are proactively contacting customers ahead of resuming disconnections which were temporarily suspended beginning March 13 to help them set up payment plans and provide other options to prevent disconnections. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment.

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