Listen or look back to see if the rear wheel is slowly spinning. Hold down the power button for 10 seconds. This may be caused by several factors, but luckily there are solutions to all of them. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Press J to jump to the feed. Front tire making a very loud noise. 0000017087 00000 n If the battery is fully charged, then the issue is likely with the motherboard or wiring. This scooter is giving a E3 Error code and the manual simply states to replace the console. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If your charger does not turn green when you plug it in, your problem may lie in your charger. 110 0 obj <> endobj xref GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. I've had it for a full month now but never knew how to. The odometer illumination was bright. If there is, youll need to buy another one and replace it. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Turn the key or power switch on and engage the throttle all of the way. Recommended rider age . All rights reserved. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. It sounds like a bad battery but checking the connections is the first step. I err on the conservative side, and would rather "under charge". IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. This scooter is giving a E3 Error code and the manual simply states to replace the console. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Doesn't matter if the battery is charged or not. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Turns on but shows zeros no matter what. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). You can get it started again if you press the button so it's probably not a power issue. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Save my name, email, and website in this browser for the next time I comment. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. I was super encouraged as the handle bar looks a little different from the original version I received, better. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Tighten the screws firmly. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS error: If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Fix Water Leaking From Air Conditioner. . GOTRAX. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. - Very dangerous as you can be cruising along and the motor completely shuts off. Please Note, some electric scooters share error codes. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. I am on the hook to pay for shipping to send back their poorly made products. Then plug your charger cable into both ends and leave it overnight. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Entice customers to sign up for your mailing list with discounts or exclusive offers. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. To power the scooter off, press and hold the red button for 5 seconds. 0000005863 00000 n No. Roller Blades/Bikes. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Make sure that these are not punctured if they are air-filled. (If you see an issue, please stop and consult a technician before proceeding.). The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. If all of them work normally, then you need a new charger. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Codes often have simple solutions and we are here to assist. 110 20 I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. First, plug in your charger and make sure that it works before continuing. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Gotrax recommends 3-4 hours for charging time. The console on the scooter displays speed in MPH, battery life, and headlight. Scooter is in the dumpster. Further, the locking pin is completely . I also have a V1 and no issues. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Learn more about your GOTRAX from full overviews and specs to troubleshooting. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. k 3TXK c"b0] 3:P $% Cruise control automatically goes on every time when riding. Press question mark to learn the rest of the keyboard shortcuts. The BBB's grade of "F" still . The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. 0000008779 00000 n This is telling you the charger is working. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. 0000006275 00000 n This is telling you the charger is working. Happy to help! If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. 20 MPH Max speed and durable 10 . On that same hill last week I got about 16 top speed. 0000003486 00000 n Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. We check over 250 million products every day for the best prices. Motor stutters with rapid jerking and wont go.. possible motor failure. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Not much help really. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If you experience problems with any of these models of e-bike file a claim below. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Down a hill I got up to 19 mph on the speedometer. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Do you think most of the lower-priced scooters are having these problems? Next, check to see if there is any damage to either end of your scooters charging cable. Find your product below and click the link to be directed to the specific information for troubleshooting. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Grab the new battery pack and ensure that your are installing the battery pack correctly. Has been extremely slow to respond with replacement parts. Has expected us to be scooter technicians to diagnose the problems. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you can not grip the top with your fingers use a pair of pliers to assist you. 0000007190 00000 n 0000006755 00000 n I tried these fixes and the problem got solved. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. For example, only standing with one foot on your hoverboard can cause some models to beep. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. We'll go through each electric scooter and the error codes that occur. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. If you find any damage, replace it immediately. You will see the LED lights start to flash. 0000002873 00000 n This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. I have given up on this company doing the right thing. A fully charged battery will have between 36 and 42 volts. Fix stuck GOTRAX GXL V2. So in short. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. E02 - Adjust your brake calipers so that they operate effectively. In this video we take a look inside a GoTrax G2 Scooter. If the scooter works after disconnecting the brake switch then the brake switch is defective. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. GOTRAX - F5 Electric Bike. 0000001330 00000 n document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? *You may need to perform a recalibration up to three times to fix your issue. Brand new battery not holding charge. `f25Jz>`lf(< @%-vCN hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. When the battery is fully charged it will change from red to green. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). We show a quick view. Reattach the console/head unit by sliding it back into place. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. So, 3 hours for 4 bars = 45 mins of charging time per bar. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Also if there is a critical mass here, we may be able to have the company fix their problems. I had my second issue within 17 business days of receiving the scooter. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Try recharging the battery pack for 8 hours. I have updated my review from 1 star to 3, and will update again . The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Check which of them the problem is and get it fixed immediately. Check the lights, the brakes, and all the features, and make sure they are all working properly. We appreciate you customer service and willingness to do the right thing! Install the locking hook and the two screws into the head unit. Not much help really. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Yes, you read that right. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. GoTrax - GMAX Electric Scooter. If it's not been used for a while, it might need charging. It is possible to check the voltage of your battery using a voltmeter. %PDF-1.4 % So frustrating. Here is a link to find the manual for your Gotrax hoverboard. If your Gotrax hoverboard will not turn back on you are experiencing an issue. I've had mine for almost two weeks now, and have not experienced these issues. Has seemingly chose to simply respond but not take action (i.e. Codes often have simple solutions and we are here to assist.

Total Quality Logistics Harassment, Articles G