Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Simply add a few details about yourself and the application will be submitted in minutes. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. I have been trying to get my claim processed for a month now. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). In the Add Prompt screen, select the type of prompt you want, then click Next. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. Where does it work? Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Id rather just use my Spark card and get the cash back. All this has to be illegal. Store Branded Cards Fleet card offering without a traditional card network. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Dont use them, spread the word not to use them, I will be posting on every review site. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Set the Validation type, which determines how the prompt must be entered by the card user. Choose the new status. Been paying late fees for 8 months and just noticed. Audit Your Current Statement To Find Its Hidden Fees. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! I am the bookkeeper for a company vexed be WEX. WEX fleet cards are used by more than 11 million vehicles worldwide. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. They are trying to cover up their lies by sending some spam emails as well. ACTIVE makes the card available to use. This review will focus on Wex's payment acceptance products for merchants. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Portland, ME USA 04101. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. WEX adds Visa to virtual payments offering. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. HOLD lets you deactivate a card temporarily. Referral Partnership FAQ Fleet cards require using equipment that can support enhanced data. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Get special fuel discounts and save on products and services for your business. Charged to my bank account, we do not own a card. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Referral Partner Permissions. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Terms of Service. What if additional documentation is required? WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Just give me my money! Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. reply and I will get the message. Get clarity before you switch. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Wright Express is backed by its own bank, while Voyager partners with US Bank. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. made a mistake ( or is it FRAUD?) In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Karma wins in the End Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. We find that their service and management algorithms are needlessly obstructive. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. WEX appreciates the BBB bringing this to our attention. Description of Complaint: Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Both private businesses and the government use fleet cards. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. In today's video, I am talking about the Wex Fleet card. How can I go about it? We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Youll need to contact your credit card processing company. My monthly statements went from $155 to $914! I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Anyone recommend an attorney? However, not all fleet card types are alike. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Since thats the lowest rate of the purchasing card categories, thats the goal. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Enter a brief description of the new policy, then click Create. This way we can show businesses working with Upside that their offers for you are driving more business for them. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. This company didnt send me any Cobra benefit and ignored my requests. Scammers!!! Im paying it off in a couple weeks and closing the account. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. To edit a policy, select it in the Policy Number drop-down. But any dental work or Vision appointments are denied. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. If you would like to interview Phillip for your story or podcast, please reach out here. Attempts to reach a representative for clarity were again unsuccessful. Ready for the ultimate credit card processing experience? Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. See Who The Worst Processors Are. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail.

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