Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Contact Comcast and let them know of the down landline problem. Why is my Xfinity Cable box stuck on boot? Contact Us | Comcast Business Support How to report a downed wire if I'm not a customer? Let us know. I really appreciate you being a member of the Comcast Family! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. You aren't allowed to. Wires down in your yard: Who is responsible? - ABC27 Press Enter to send it. How to Report an Issue Online Visit xfinity.com/xfinityassistant. X | `>`. I called but only received voice mail. New comments cannot be posted and votes cannot be cast. How do I report a downed line in as few steps possible Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Can you direct message us your name and address, please? Exposed Line/ Wire - How To Report & Things To Know From AT&T Dial 333 to get connected to a customer service representative. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . I have followed these instructions and sent the private message on 6/1/21. For more information, please see our How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 I don't have AT&T, or a landline. How much notice do you need to give Comcast to cancel? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Type your message in the text area near the bottom of the window. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Report an issue Select Chat. An official employee, such as myself or whoever is first available, will respond. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Include the words "Firewall Investigation" in the subject line. You can email the site owner to let them know you were blocked. This website is using a security service to protect itself from online attacks. 2 1 RR ryanray.rr81 Visitor 2 Messages You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Should you experience further issues, please create a new post. Two delivery trucks have had close calls recently. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? #iworkforComcast Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. It's in front of my yard, and it goes across the street. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Privacy Policy. Payments are posted to your account after 5:30 p.m. on the day they are received. When should we expect this to be corrected? Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. How do I report an above ground cable down? How to Reach a Real Person at Comcast/Xfinity. The wires at my rental property are on the ground. Welcome to the Xfinity community! How Do I Report a Problem with My Comcast Landline? - GetHuman Call us anytime at. Who removes tree branches resting on utility cables in easement? to Call your mayor's office. We can assist you with getting a ticket opened to let our amazing local team know. Comcast Xfinity Outage Report Is The Service Down? How do you get straight to a representative? Discussion. 115.124.120.233 A drop-down list appears. Help and Support Topic | Comcast Business Support Press Enter to send it. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Please call this number (855) 307-4896 to set up your service. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Create an account to follow your favorite communities and start taking part in conversations. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). An official employee, such as myself or whoever is first available, will respond. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Internet Security with Xfinity - Report Abuse Here is a list of frequently requested telephone numbers: Cable. ARA - Utility Regulation - Houston Enter another ZIP to see info from a different area. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! A recent storm brought down a tree which took down one of the above ground cables by my house. Don't touch anything or anyone in contact with a downed power line. For immediate assistance, check out the Xfinity Assistant. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. 1. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Filing a report of a low hanging cable? - Google Groups That person will tell you who the city's contact is in the Comcast governmental affairs office. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Contact Us | Comcast Business Support You can contact 811 to get utility lines marked. How to File a Complaint Against Comcast - Your Options - FairShake Call 800.288.2020. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We have all the tools to help with your cable line and make sure it gets taken care of. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Companies respond better when others are watching. Contact Us - Customer Service Phone Numbers & Chat | Frontier You have to sign up for gig service and sign a 2 year contract first. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. We've had a downed wire touching our building for about two months at this point. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either.

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