Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. You cant change your TOS after purchase. I purchased tickets for a James Taylor conert and paid for them months in advance. Stub hub is a 3rd party seller. I was able to receive a refund but we all know that does not help. Contacted the event, and they said the wristband was already registered to someone else. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. View Ticketmaster Refund Policy. I will NEVER use stubhub again! I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I never got any emails about refunds or the fact they canceled the show. Under normal circumstances, these processes are manageable. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. We were able to register one wristband, but not the other. I went to use the credit on my account, and nothing showed up. We waited two hours until they decided to open the door again. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Im sensing a nice class action lawsuit coming your way. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Stubhub stole $770 from. Also how can stubhub charge me $176 when I never received any money for this purchase. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Site says venue will honor original ticket but when i click on view tickets nothing there! StubHub has already been targeted by a $5 million lawsuit over the change. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Paid over $550 for two Hangout festival tickets. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Subscribe for full access to The Hollywood Reporter. I want my money back I am not thinking about other events that might take place in the far away future. Never use stubhub again. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. There were several other people at the event that had the same problem. DO NOT let Stub Hub take advantage of you! I purchased tickets to an event that has been postponed twice the second time being indefinite. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Is there any way to find out if its still being processed at all? But opting out of some of these cookies may have an effect on your browsing experience. Overcharged. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Never use stubhub again. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. No Refund Policy? I ordered the tickets less than an hour ago. This cookie is set by GDPR Cookie Consent plugin. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Stubhub Return Policy and Refund Guide Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. StubHub to refund canceled events after pandemic complaints We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? StubHub Refund Ticket by Phone. You can get a refund from StubHub by calling their customer service line. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. We lost the concert for that. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Ticketmaster Changed Its Refund Policy Without Notice - Travel Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Receive a full refund of your purchase 2. (Not to be confused with a free alcohol section which would have been great). Bought tickets, they had an issue with the address during shipping and returned my tickets. and would like to return it? I have made a legitimate purchase recently which has cost me over $1075.00 AUS. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Customer service all the way to your seat, 2000-2022 StubHub. StubHub is a global marketplace and our policies vary by region, in line with local guidance. StubHub changes its refund policy during COVID-19 pandemic - WKBW Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. BOSTON . Furthermore, If you have any questions, please do not hesitate to contact us. So you don't think it's possible the original buyer got refunded and we just don't know about it? Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. After the switch, you will enter the email address you use to access the community in order to reset your password. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. while we were at work. Wrong seats. Its my first and last time using this site. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. I wish I found this website earlier. I lost my tickets. i have attached the information from the venue. I do not want someone to buy my tickets without the same disclosure available. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. My order for $402.19. >> YOU CANT CHANGE THE RULES MIDSTREAM. How Can I Request a Refund for a StubHub Ticket? Did StubHub's changed ticket refund policy violate Massachusetts law? Highly dussapointed. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. StubHub stopped guaranteeing cash refunds. Announcements have been made but, a plan of action has not been put into play quite yet. I was not able to enter the concert . StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 I purchased a Citi field parking pass for Mets opening day. I would like my money back due to a postpond concert hours before the concert. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Where's my refund? - StubHub Community Terrible Service! I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. I went to Barclays Center for the Chris Brown Party Tour yesterday. 2023, Hearst Television Inc. on behalf of WCVB-TV. At the event, tickets were discovered to be invalid. How to Get a Refund for All Your Tickets - Vulture judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back.

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