About 4 days letter I get a reply saying the message could not be delivered. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Just one other thing that might be relevant. Tried on various devices with same result. I can't afford the risk.'. All postings and use of the content on this site are subject to the. Incoming mail works, but unable to send anything. Our standard shipping option is via Royal Mail airmail. 10h38 Just goes straight to outbox, then tries to send . That is because he has a Virgin Media email address, which would be deleted if he switched away. We do not allow any commercial relationship to affect our editorial independence. I cannot find an obvious way of asking bt about this! 23-04-2021 Log out of your email account then, Using an email program? Customer: replied 2 years ago. omissions and conduct of any third parties in connection with or related to your use of the site. only. What does this mean? In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. No disrespect intended as your advice is probably based on years of experience of BTs service! Some links in this article may be affiliate links. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Townman, Gandalf, anneoconnor. 14h08. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. You may have to register before you can post: click the register link above to proceed. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 14-07-2019 This sounds fiddly, but isn't necessarily. I can send & receive the bt emails using the Samsung mail app. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Hopefully, we can get this resolved quickly. Maybe that's the issue, although there has been no problem up until yesterday. Those who leave have their email account terminated and closed 90 days later. Having the same problem myself today - unable to send emails from my @btinternet.com account. Anyone else experiencing the same issues? Apple may provide or recommend responses as a possible solution based on the information A workaround would be to use another SMTP - for example gmail if you have a google account. Thanks for the suggestion. We always endeavour to grade correctly and. Then power on the phone and iPad and tell me if it still has the problem. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Unfortunately, it did not work. One further piece of information. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. The problem is also affected by the addressee. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Accounts that are inactive for six months . I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). It takes a while to get a reply from the Postmaster but they will respond. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. View cart for details. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Has anyone experienced this problem. A warm welcome to the forums. Today all of our emails addresses would receive, but not send. If not, how do we get a moderator involved? We receive the following message when we try to send from our Mac. @stevebrass Thanks, but same result as before. What does this mean? Typical script! These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Thank you for your follow up. 13h37, on We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Thanks 11h40. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 15h27, on What can be done to fix this problem please? 16:52 EST 04 Mar 2023. ask a new question. I expect that they are simply burying their heads in the sand and do not look at all. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Sky allows former customers to keep their email account free of charge and indefinitely. 23-04-2021 I can take the same message and copy it into gmail and send from there and it gets through with no problem. 14-07-2019 6h00. We do not write articles to promote products. 16h34. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. In my view, the Postmaster group are doing it the wrong way round. It is very annoying, I hope you guys reach me out soon. 26-08-2021 A forum where Apple customers help each other with their products. 15h24. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I've got a "failed delivery message". If everything works fine in webmail, you may need to check your program settings. by Go back to: Email help. Have you had the chance to check if the issue persists on a different user account? Examination of the message heads of the delayed emails might be informative. 15h33. on 2. If that doesn't fix the problem, see the next section. 5) Set up an auto-responder message on your old email address. Has anyone else encountered this and found a solution ? I installed the outlook App on my iPad and it works perfectly I'm afraid. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Surely other services would similarly suffer. 17h25. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. RobbieMac. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 26-08-2021 It's not just that there has been a delay. If I go into iCloud web page, then I can send and receive as normal. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. If you click on them we may earn a small commission. 17h33. You can usually find the option to redirect in the inbox settings of your old email account. Ive also tried not using advanced settings at all with exactly the same results as described above. , updated You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. We understand that you are experiencing issues sending emails. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. on The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. I have cleared cache and data. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. This morning I clicked on the email icon on my phone and was again asked to login. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. So, I did checked around it seems that smtp is not working. Here are some answers to help you. For additional information, see the Global Shipping Program. That sounds like something has been stuck in a queue somewhere. I feel there is something going between Google and Apple. This is exactly the same as my issue - with the 993 / 465 too. Will post any update that I get. 26-08-2021 'All of my contacts have it. Emails from btinternet.com addresses not received. - We do not send parcels to PO BOX addresses. 15h31. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. If yes, we recommend that you check if the issue persists while on safe mode. So it seems to be something between Android and BT Mail. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Sadly not the same as my experience. Refunds. What does this mean? On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. BT Email - best practices for postmasters and senders of email | BT Help, on I am using the Outlook app on a Samsung phone. I have a recent problem with my email service. 10h59. 13-07-2019 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. I can receive emails. P.S. 19-12-2022 I also feel slightly better I am not alone. I consistently receive this warning: whenever I try. However, give yourself enough time to smoothly switch over and you may find it is worth your while. You can send and receive messages, but not actively manage the account. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. There'll likely be four of these, two from BT servers and two from Plusnet servers. After 6 mos., if selected you will be billed $10.99/mo. - edited Any ideas? How can we as customers get BTs attention and ensure that there is a fix? All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. I can send test messages to my iCloud e-mail but not other addresses. If I changed my email address I would be bound to lose something important. I have deleted the app and reinstalled it. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Are there really just two of us having this problem? Please update the server configuration to continue connecting to this account", with the option to cancel or update. on We have received reports that emails to btinternet.com email addresses are being blocked. Send yourself a test email. Have you had the chance to try the steps in the article below? From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. The other two people that are having the same problem are using Samsungs, but haven't said which model. I have a group of 14 people set up under Outlook 365.

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